Your team's knowledge + playbookstemplates in every reply
Upload your docs. Use your templates. Get perfect responses.
Upload your SOPs and product docs. Build smart templates. AI combines them to give your team accurate, on-brand responses — every time.
The reality
Knowledge scattered. Answers inconsistent. New hires guessing.
Your SOPs live in a Google Drive nobody opens. Product docs are outdated. Policies exist somewhere — but your team can't find them when a customer's waiting.
So they guess. Or ask a manager. Or say "let me get back to you." Meanwhile, your best responses are buried in sent folders, scattered across tickets, living rent-free in your senior reps' heads.
LaserPointer brings it all together. Upload your docs, build smart templates, and give every rep instant access to the right answer — powered by AI that knows your business.
The cost
Without guardrails, things slip.
Knowledge is trapped
SOPs in Google Drive. Policies in Notion. Product specs in Confluence. None of it reachable when a customer's waiting.
New hires take months to ramp
They don't know what your veterans know. So they guess, escalate, or give wrong answers.
10 reps, 10 different answers
Same question, wildly different responses. Some right, some wrong, none optimal.
Time wasted retyping
Your team rewrites the same responses daily. That's hours lost to copy-paste archaeology.
How it works
Knowledge + Templates = Perfect Responses
Upload your documents. Build smart templates. When your team needs to respond, AI pulls from your knowledge base and fills your templates with accurate, on-brand answers — no guessing, no searching, no escalating.
Two systems that work together: your docs provide the facts, your templates provide the structure.
Upload Your Docs
PDFs, Word docs, SOPs, playbooks, product specs — upload them once. AI reads and indexes everything so your team can query it instantly.
Build Smart Templates
Create templates with variables like {{first_name}} or {{company}}. They auto-fill from context. Templates give you structure, AI gives you personalization.
AI Connects the Dots
Ask a question, AI searches your docs. Use a template, AI personalizes it with real answers. Your knowledge and your messaging, working together.
Where you already work
Click. Fill. Send. Done.
LaserPointer lives in your Chrome sidebar -- right next to Gmail, LinkedIn, Intercom, wherever you're already typing.
See a message? Open the sidebar. Pick your template -- it's already 80% done. Custom variables auto-fill from the page, then AI personalizes the rest. Click to paste. Send. Done.
No tab switching. No copy-paste. No "hold on, let me find that email from last month."
Built for customer-facing teams
Guardrails for your team. Confidence for your customers.
Support & Success
- New hires answer like veterans from day one
- Policies and SOPs searchable in every reply
- Consistent answers across the entire team
- No more "let me check and get back to you"
Sales & Recruiting
- Outbound that sounds personal, written once
- Objection responses backed by your playbook
- Follow-ups that reference real product details
- Every rep sends your A+ messaging
Your docs. Your templates. Every answer.
Give your team the knowledge and guardrails they need.
Add to Chrome